TERMS OF BUSINESS (See also below: Delivery and Shipping)

‘Neasom Fine Art’ is the ‘official’ site for the artist ‘Norman Neasom’, RWS (Royal Watercolour Society). RBSA (Royal Birmingham Society of Artists). Norman was born in 1915 and sadly passed away in February 2010. Neasom Fine Art is now run solely by his two daughters and all copyright is now vested in them.

The aim of the following terms and conditions aim is to protect Norman Neasom’s rights to his work and to clarify any queries that may arise for you, the user of this website. If you have any further questions that are not covered under the headings below, please contact us and we will do our best to answer them.

Copyright
Privacy policy
Security and payment
Links to other websites
Controlling your personal information
Colours
Returns and refunds
See also: Delivery and shipping information
Contact information
Care of your prints

Copyright

This website and its content is copyright of “Neasom Fine Art” - © “Neasom Fine Art” 2006. All rights reserved.

With the exception of the images of the two paintings used by Readers Digest as covers on their September 1979 and January 1981 magazines, the copyright of all other works of art produced by ‘Norman Neasom’ remain with the artist and the control of said copyright is administered by ‘Neasom Fine Art’. No other organisation has permission to grant a licence to use an image for limited use/reproduction of any work by Norman Neasom.

• You are welcome to print or download to a local hard disk extracts for your personal, educational research and non-commercial use only, on the condition that you acknowledge the website as the source of the material.

• You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

• If you are interested in using an image for commercial purposes please write to us with your requirement.

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Privacy Policy

“Neasom Fine Art” is committed to ensuring that your privacy is protected. In order to process your order we need to collect all of the following information:
Your name
Your telephone number(s) and email address
Your address and post code
Your credit/debit card details

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Security & Payment

We are committed to ensuring that your information is secure. Your credit/debit card details are processed through PayPal’s secure system. We do not access or store this information.

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Links to other websites

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

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Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
When you fill in the contact form on the website, look for the box that you can tick to indicate that you do want the information to be used by us to keep you informed of updates to the site, new print editions, cards or books for sale. If you leave the box unticked you will not be kept informed.

If you have previously agreed to us using your personal information to keep you informed, you may change your mind at any time by emailing / writing to us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

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Colours

Unfortunately technology is still not advanced enough to provide foolproof standardised methods of accurate colour and contrast rendering on the Internet, which is limited to 256 colours. Even professional graphics computers with calibrated monitors do not always display web page colours accurately. Although we have taken great pains in trying to reproduce accuracy of colour, we cannot guarantee the results on the world wide web. However, our prints and cards are produced to the highest quality and the colours are as accurate a reproduction of the originals as printing processes allow.

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Returns and refunds

Consumer Protection (Distance Selling) Regulations 2000

Whilst we are sure that you will be delighted with your purchase these Regulations give you a 7 day 'cooling-off period' during which you can change your mind about buying once you have seen the goods.
The Regulations require you to notify us of your intentions within 7 days of receipt in writing, by letter, fax or email of your intention to return goods and they must be returned in perfect condition in the original packaging. A refund (excluding return postage costs) for the value of the goods will be made on receipt of the item in perfect condition.

Faulty or damaged goods or delivery delays

In the event of any goods supplied being faulty or arriving in a damaged condition, or errors in processing orders, or delays in delivery, please email or write us immediately. All complaints will be considered and any remedial action taken will be fully explained in writing or email on the same day if possible.

Faulty or damaged goods will be replaced or a refund made (including the cost of any return postage), at our discretion. In the unlikely event of the wrong goods being supplied in error, we will refund the cost of returning them to us. This does not affect your statutory rights as a consumer.

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DELIVERY & SHIPPING INFORMATION

Delivery

All orders (paid for online) are normally processed and dispatched within 3 working days (Monday to Friday) of receipt, stock levels permitting, orders paid for by cheque will be dispatched when the cheque has cleared the banking system. Framed prints are done to order only and will normally be dispatched within 7/10 working days following payment. We will email you to confirm method of dispatch and also if there is any dispatch delay. Holiday periods may increase the time of dispatch.

UK delivery, to MAINLAND ONLY, is by Independent carrier or Royal Mail First Class 'signed for' if size of package permits.

All UK book and card orders will be by Royal Mail first class 'signed for'. All UK MAINLAND deliveries of prints, mounted or framed, will be via a 'signed for and tracked' service.

It is important that you check the condition of the parcel BEFORE you sign for it. Any obvious damage to the packaging must be noted on the carrier's signature form, as refunds or replacement of damaged goods may not be possible if you have not recorded it with the carrier on receipt.

Most UK deliveries will be 1-3 days from dispatch.

UK mainland shipping

All UK mainland orders are shipped free of charge.

Other supply destinations

It is very difficult to try and apply an across the board price for non-mainland UK destinations, it tends to make some total costs unreasonable so we regret that we have had to remove this facility from our shopping cart however, we will still ship virtually anywhere but need to assess each enquiry individually.

Please note that if your delivery destination is to an address outside the United Kingdom you will be responsible for any import duties or taxes levied in that country.

If you live outside of the UK mainland, please email us with your order request and we will calculate the cost of shipping to your destination and email you back. If the quotation is acceptable you may confirm your order by return email and send a cheque (payable to 'Neasom Fine Art') to the address shown below in the section 'Contact Information'. Your order will be shipped after clearance of your cheque, alternatively we may be able to offer a method of payment by bank transfer.

To be informed on additions to these areas and other information about Neasom Fine Arts, please use our Contacts page to join our mailing list.

Online payment for UK mainland customers

Online payment using your debit/credit card is processed via the PayPal secure system. You do not need a PayPal account: all major cards are accepted.

For UK mainland customers who would prefer to pay by cheque, please email us with your order, along with your cheque (payable to 'Neasom Fine Art') to the address shown below in the Contact Information. After clearance of your cheque we will advise you separately, by email or post, that your order has been shipped. UK mainland shipping is free of charge irrespective of method of payment.

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Contact Information

Address - Neasom Fine Art, 19 Old Forge, Whitbourne, Worcester WR6 5SB.
Email - info@neasomfineart.co.uk

Telephone: 05600 705505 As we are a small family business we may not always be able to pick up your call immediately. If not, please leave a message and your details and we will contact you as soon as we can.

See also our contact page.

Additional information – care of your prints

Like most artwork, your prints should be kept out of direct sunlight in order to preserve their colour.

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